Support

Please contact support@vsnew.com with your questions and comments. Our response time is less than 1 hour during normal business hours.

Initial Setup Instructions

Your vsNEW kit includes:

vsNEW Device
6” OBD Extension cable and 4” Pry bar
Tesla Model 3 / Y adapter (2019-2023) in RED
Tesla Model S / X adapter (2012-2015) in GREEN
Tesla Model S / X adapter (2015-2021) in YELLOW
Tesla Model 3 / Y (2024+) adapter and S / X (late 2021-2026) and in BLUE

How to set up your account:

Download the iOS app called “vsNEW Battery Health Reports” from the Apple’s App Store or the Android app called “vsNEW EV Battery Health” from the Google Play Store
Sign up on vsNEW.com and verify your account via email
Review vsNEW.com/vehicles for our growing list of supported vehicles

How to create reports for most vehicles (Plug And Play):

Turn the vehicle into FULL IGNITION ON (with a State of Charge between 10%-95%)
Start the vsNEW app, log in
Plug in the vsNEW device into the diagnostic port, then follow the App

How to create reports for Tesla vehicles:

Put the vehicle into Drive Mode (with a State of Charge between 10%-95%)
Start the vsNEW app, log in
Select the Tesla model from Step 2 on the app
Find the diagnostic port below, then follow the App
Keep your foot on the brake to keep the vehicle awake (critical for the Model 3 and Y)

Tesla Model S and Model X (2012-2021)

Push down and detach the storage panel under the main screen
Find the blue Tesla connector and connect either the a) Green adapter (2012-2015) or b) Yellow adapter (2016-2021), or c) Green two headed combined adapter
Plug the vsNEW device into the OBD connector on the cable, then follow the App

Tesla Model S and Model X (late 2021-2026, Plaid / Refresh)

Push down and detach the panel under the main screen
Find the blue Tesla connector and plug in the Blue vsNEW adapter
Plug the vsNEW device into the Blue OBD connector, and the USB C cable into the power socket in the front area of the Tesla (in the compartment in front of the cup holders, then follow the App

Model 3 and Model Y (2019-2023)

Enter the vehicle through one of the back doors
Remove the panel behind the front seats using the pry bar
Push the tab on the blue Tesla connector to separate the Tesla cables and plug the Red adapter in between
Plug the vsNEW device into the OBD adapter, then follow the App

Tesla Model 3 and Model Y (2024-Current, with a screen in the rear, aka Highland and Juniper)

From the right front passenger door, remove the weather stripping from the passenger seat up to the window
Pry the triangle corner of the front dashboard towards the passenger door, and remove the round plastic tab
Pull the passenger footwell siding down, towards the driver’s side, and find the white plug
Plug the vsNEW device into Blue OBD connector, the other side of the Blue adapter cable into the white plug, and the USB into the power socket in the front area of the Tesla (in the middle armrest), then follow the App

vsNEW plugging into Tesla Model 3 Highland

Using the vsNEW iOS App

Installation Videos

Troubleshooting

1) Do I need to pair the vsNEW Bluetooth device with my iOS device? Should I look in the Bluetooth menu?

The vsNEW device does not require pairing or any other configuration process. Just plug the device into your vehicle the app will automatically recognize it.

2) My app doesn't connect to the vsNEW device when it is plugged in.

First, confirm the vsNEW app permissions on your device - Location, Bluetooth, Camera, and Cellular Data should be allowed. Click on Settings, scroll down to vsNEW and select it. Here is what you should see - iPhone Settings vsNEW Once you have checked your permissions, please reset the app by closing it, turning Bluetooth off then on, and restarting the app and logging in again. Hint - if you aren't logging into the app once again, that means you are just minimizing the app and not actually closing it.

3) I don't see a range map on my reports

Go to the Settings on your mobile device and enable GPS for the vsNEW app. Once the app can determine your location (which happens only while you are conducting a battery test), we will be able to generate a range map on the report.

4) I ran a report but it says "Alert - Incomplete Report"

For some vehicles, we require a minimum 50% State of Charge to run a complete test. In our analysis on the risk of premature failure due to cell imbalance, we evaluate the individual cell voltage values. At lower charge levels, the difference between cell voltages is muted, so it becomes more difficult to differentiate between a normal fluctuation and a persistent issue.